Repairs are your landlord’s responsibility. However, if you caused the damage, the landlord or agent can ask you to arrange to repair it or pay for repairs they undertake.
Tenants, landlords and agents must follow set procedures when dealing with urgent and non-urgent repairs. You must continue to pay rent even when waiting for repairs.
If you request urgent repairs the landlord or agent must respond immediately.
Urgent repairs are:
If your repair fits any of the above criteria immediately contact our AR Property Maintenance Manager on: 0498 008 740.
You may use Consumer Affairs Victoria’s "Notice to Landlord or Rented Premises" form, or download and complete the AR Property Maintenance Request Form.
If you wish to request a non-urgent repair to the property you rent download the AR Property Maintenance Request Form: Click Here.
Please complete the form and send to AR Property using the email, fax or postal address shown on the form.
You must continue to pay rent even if your landlord or agent has not arranged repairs.
We really care that you understand how property investment works, so we take the time to give you a free education appointment first. We make it very simple and ensure you have all your questions answered before we go any further.
We understand that many people don’t have all of the resources needed to intelligently invest in property, so we do it all for you. Our aim is to make it a time-saving, hassle-free and enjoyable process.